From 32 Weeks to 1 Hour
Tsukuru redesigned rollout processes, provisioned hardware, ran a pilot and delivered a remote rollout that updated 960+ devices in one hour & it paid back inside six months.
A security operator was stuck updating six devices per day by hand. Tsukuru audited the workflow, provided android management software and local support. We then ran a pilot and reduced a 32-week program to a single hour.
The problem we were asked to solve
The client operated a fleet of 960+ mobile devices used by guards and control-room staff. Updates, patches and policy changes required technicians to visit depots, connect each device and perform manual work. With travel time and setup included, technicians could update only six devices per day. That produced inconsistent configurations, delayed security patches and high labour costs.
The business impact was broader than IT: field teams lost productive hours, control rooms handled repeated configuration issues and procurement had no clear TCO case for change.
Tsukuru’s end-to-end solution
We started with a process audit to measure the actual time spent per device and the bottlenecks that made the operation costly. From that analysis we designed a pilot that validated network load, update success rates and battery behaviour in the worst site. Concurrently we standardized the fleet by provisioning purpose-built devices and building a single “gold” device image so every handset would arrive configured the same way.
For rollout we combined remote orchestration with a local spare-pool and repair network. Remote pushes handled the majority of OS and app updates so technicians no longer needed to travel. Where physical intervention remained necessary we used hub-level spares and local repair SLAs to keep field teams operational. Short supervisor training and simple runbooks reduced preventable device handling errors. Finally, we delivered a weekly fleet-health dashboard so operations and finance could see live KPIs and judge scale decisions from data rather than guesswork.
Results and business impact
The program delivered concrete outcomes that matter to operations and procurement. The full-fleet update time moved from roughly 32 weeks to a single coordinated one-hour push. Daily update throughput went from six manually handled devices to 960+ devices updated simultaneously. The client broke even within six months due to reduced labour, logistics and fewer depot visits. Secondary benefits included lower data costs through app controls, faster recovery of misplaced devices via remote location tools and a steady drop in unplanned device downtime. Control-room staff spent less time resolving device issues and managers shifted from firefighting to planned maintenance.
Why this approach works
Many organizations try to fix the symptom by buying software or swapping devices. That rarely changes the underlying operation. Tsukuru solves the system. We remove variability by standardizing devices and images, automate repeatable work where it belongs, and localize the remaining physical fixes with spares and repair SLAs. That combination converts hardware and software into predictable uptime rather than one-off fixes.
KPI box — before / after
- Fleet size: 960+ devices
- Update throughput: 6 devices/day → 960+ devices simultaneously
- Full-fleet update time: ~32 weeks → 1 hour
- Payback: within 6 months
- Secondary gains: lower data costs, fewer depot trips, improved uptime
This was not a software-only fix. The measurable result came from combining process redesign, standardized hardware, remote orchestration and local execution.
Tsukuru provided the end-to-end program: audit, pilot, provisioning, rollout, training and local repair. The result was predictable uptime, visible KPIs and a clear financial case to scale.
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